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Frequently Asked Questions

Payment, Shipping and Returns

What methods of payment do you take?
How long does it usually take to ship?
Do you offer free shipping?
How can I track my item?
Oops! I ordered the wrong size - now what?
What is your return/exchange policy like?
What if I want to change my order and/or add more items to an order?

General questions

What metals do you use in your jewelry?
Is your jewelry nickel free?
I'm not sure exactly which one to get - do you offer gift certificates?
How do I take care of the jewelry?
What is your privacy policy?
Are there any discounts available?

Sustainability questions

Are any of your materials recycled?
What is your packaging like?